Terms & Conditions
Last Updated: October 13, 2026
Welcome to Arctic Hunter Jordan.
These Terms & Conditions explain the basic rules that apply when you visit our website, create an account, or place an order with us. We have tried to keep them as clear and straightforward as possible.
By using our website or placing an order, you agree to these Terms & Conditions. If you have any questions before making a purchase, you are always welcome to contact us.
1. About Arctic Hunter Jordan
Arctic Hunter Jordan operates this website to provide customers in Jordan with access to Arctic Hunter products and other products and brands offered through our store. Throughout these Terms, “Arctic Hunter Jordan,” “we,” “us,” and “our” refer to the operator of this website. “You” and “your” refer to any visitor, customer, or account holder using the website. Our website and online store are currently intended for customers and deliveries within the Hashemite Kingdom of Jordan.2. Using Our Website
You are welcome to browse our website, explore our products, create an account, or place an order as a guest. When using the website, we ask that you:- provide accurate and up-to-date information when placing an order or creating an account;
- use the website only for lawful purposes;
- avoid attempting to interfere with the website, its security, or its normal operation;
- avoid using automated tools to copy, scrape, or misuse website content without permission; and
- respect our intellectual property rights and those of others.
3. Customer Accounts and Guest Checkout
You may be able to create a customer account for easier checkout and access to certain account features. Creating an account is optional. You may also place an order using Guest Checkout when this option is available. If you create an account, you are responsible for keeping your login details confidential and for providing accurate information. If you believe someone has accessed your account without permission, please contact us so we can assist you. We may restrict or close an account where reasonably necessary to protect the website, our customers, or our services from misuse, fraud, security risks, or unlawful activity.4. Product Information
We aim to provide accurate and useful information about the products displayed on our website, including descriptions, specifications, images, dimensions, materials, colors, and other relevant details. However, minor differences may occasionally occur. For example, product colors may appear slightly different depending on your screen, lighting, photography, or device settings. Product packaging, accessories, labels, or minor design details may also change from time to time where manufacturers update a product. If a significant error is discovered in a product description or order, we will make reasonable efforts to contact you and explain the available options.5. Product Availability
Products displayed on the website are subject to availability. We make reasonable efforts to keep stock information updated. However, in rare cases, an item may become unavailable after an order has been placed. If this happens, we will contact you as soon as reasonably possible and help you with an alternative product, an order adjustment, or cancellation of the unavailable item. You will not be charged for an item that we are unable to supply.6. Prices
Product prices are displayed on the website in Jordanian Dinars (JOD) unless otherwise stated. We aim to ensure that prices shown on the website are accurate. Delivery charges, where applicable, will be displayed or communicated as part of the ordering process before the order is completed. Occasionally, a pricing or technical error may occur. If an obvious pricing error affects an order, we may contact you before processing the order to confirm the correct price. You will always have the option not to proceed with the affected item if you do not agree with the corrected price.7. Placing an Order
When you place an order through our website, you will be asked to provide the information necessary to process and deliver your order. Please review your:- selected products;
- quantities;
- name;
- phone number;
- delivery address; and
- any other order information
8. Payment
Arctic Hunter Jordan currently accepts Cash on Delivery (COD) for online orders.
The full amount shown for your order, including any applicable delivery charges, must be paid in Jordanian Dinars (JOD) to the delivery representative at the time of delivery.
For Cash on Delivery orders, please have the required amount available when receiving your order.
Arctic Hunter Jordan provides customers with the option to inspect the product before accepting the order.
When the delivery arrives, you may inspect the product to confirm that it matches your order and that there is no visible damage or obvious issue before completing the delivery.
If you notice any visible damage, an incorrect product, or another clear issue during the inspection, please inform the delivery representative and contact us so we can assist you.
We currently do not request, collect, or process credit or debit card information through our website.
If additional payment methods are introduced in the future, the relevant payment information and terms will be displayed on the website before you use them.
9. Shipping and Delivery
We currently deliver orders within Jordan. Deliveries are handled through our own delivery arrangements and vehicles. Orders are usually delivered within approximately 24 to 72 business hours to most areas in Jordan. This timeframe is an estimate rather than a guaranteed delivery time. Delivery times may occasionally be affected by circumstances such as:- the delivery location;
- product availability;
- public holidays;
- weather or road conditions;
- unusually high order volumes; or
- circumstances outside our reasonable control.
10. Order Changes, Cancellations, and Refused Orders
We understand that plans sometimes change. If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not already reached a stage where it has been prepared for or sent out for delivery. If an order is already on its way, please contact us and our team will explain the available options. If an order is refused when the delivery representative arrives, we understand that there may sometimes be a valid reason, such as visible damage, an incorrect order, or another genuine issue. However, repeated refusal of confirmed orders without a reasonable reason may result in limitations on Cash on Delivery for future orders. In such cases, we may also ask the customer to cover the relevant delivery charge in advance or before accepting another order. Our aim is simply to keep the delivery process fair and efficient for all customers.11. Returns and Exchanges
We want you to be satisfied with your purchase. For returns or exchanges that are not related to a manufacturing defect, damage, or an error in the order, please submit your request within 7 calendar days from the date you receive the order through our Contact Us form. To be eligible for a return or exchange for reasons unrelated to a defect, the product should generally:- be unused and in its original condition;
- include its original packaging;
- include all accessories, labels, tags, and other items supplied with the product; and
- be returned in a condition suitable for resale.
12. Incorrect, Damaged, Defective, or Missing Products
If you receive a product that is incorrect, damaged, defective, missing an included item, or materially different from what you ordered, please let us know as soon as possible. For delivery-related damage, missing items, or an incorrect product, we kindly ask that you report the issue within 48 hours of receiving the order whenever reasonably possible. You can report the issue through our Contact Us form. Please include your order details and, where helpful, clear photographs of the product, packaging, or issue so that we can review it more quickly. The 48-hour reporting period helps us investigate delivery-related issues promptly. It is not intended to limit any rights you may have under applicable Jordanian law, including where a defect could not reasonably have been identified within that period. Depending on the circumstances and applicable law, an appropriate solution may include replacement, exchange, repair where relevant, or another suitable resolution. Our goal is to resolve genuine product issues fairly and efficiently.13. Promotions and Special Offers
From time to time, we may offer discounts, promotional campaigns, coupon codes, bundles, or other special offers. Certain promotions may have additional conditions, such as:- specific validity dates;
- eligible products;
- minimum order requirements; or
- limits on how many times an offer may be used.
14. Website Content and Intellectual Property
The website contains materials such as product information, photographs, graphics, logos, designs, text, branding, and other content. These materials may belong to Arctic Hunter Jordan, Arctic Hunter, our suppliers, licensors, brand partners, or other respective rights holders. You are welcome to use the website for your personal shopping and informational purposes. However, website content should not be copied, reproduced, republished, sold, modified, or commercially used without the appropriate permission from the relevant rights holder. All trademarks and brand names remain the property of their respective owners.15. Customer Reviews and Submitted Content
Where the website allows customers to submit reviews, comments, messages, photographs, or other content, please make sure that anything you submit is accurate, respectful, lawful, and appropriate. Please do not submit content that:- infringes another person’s rights;
- contains unlawful or harmful material;
- includes misleading or fraudulent information;
- contains malicious software or code; or
- includes personal information about another person without permission.
